Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays). Orders placed after [time] will be processed on the next business day.
Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details.
2. Shipping Methods & Rates
Domestic Shipping:
Standard Shipping: Typically delivered within 3-7 business days.
Shipping Rates:
Shipping costs are calculated based on order weight, dimensions, destination, and the shipping method selected at checkout.
3. Tracking Your Order
Once your order ships, you will receive an email with a tracking number and a link to track your shipment online.
Please allow up to 24 hours for tracking information to update.
4. Shipping Address
Accuracy: Please ensure that your shipping address is correct at the time of purchase.
Responsibility: We are not responsible for delays or mis deliveries due to incorrect or incomplete address information provided by the customer.
5. Delivery Issues
Delays: While we strive for on-time delivery, unforeseen circumstances (weather, carrier delays, customs processing, etc.) may impact shipping times.
Damaged or Lost Packages:
If your package arrives damaged or items are missing, please contact our Customer Support immediately at info@ecocommuters.co.za with your order number and photos of the damage.
We will work with the carrier to resolve any issues related to lost or damaged shipments.
Choosing a selection results in a full page refresh.
